Family communication toolkit
A step-by-step guide for families using the United Kingdomprison system. Everything below is aggregated from public sources; the prison's own official channels are linked where available.
Data is aggregated from public sources and may be incomplete or out of date. Always verify with primary sources before acting on any figure. See data sources.
Address block. Copy and paste into your envelope or shipping label.
Prisoner Full Name & Prisoner Number HMP Durham HMP Durham Old Elvet Durham DH1 3HU See map Help us to improve this page. Give us your feedback in this 2 minute survey. Durham DH1 3HU North East England United Kingdom
This prison's specific mail rules
The inspection team left optimistic that if senior leaders remain in post and the
Country-wide mail rules
Free, online. Funds typically appear in 3 working days.
This prison's general number: 0300 303 2300(administrative — you cannot speak to inmates this way)
Book a visit: Prison Visits Booking — GOV.UK
Book online; allow at least 7 days. Free to family.
This prison's visiting rules
the week of our visit, it was the only jail to service the courts in the This review visit followed up on the concerns we raised at our last barely less restricted than at our last visit which came soon after the pandemic. The segregation unit – a cause of concern at our last visit – was better led and prisoner who had put in an application for a visit could not make an application to see the GP until the visit had been agreed. This issue also impacted on family contact: slots for visits remained unfilled, with families often only being
Country-wide visiting rules
Pay per message; the prison prints it and delivers in the inmate's daily post.
Important
This toolkit aggregates publicly available guidance. Rules vary by facility and change over time — always confirm with the prison's official contact channels before sending mail, money, or attempting a visit.